Terms & Conditions of Service
Welcome to Snow White Dry Cleaners. By submitting items for cleaning, repair, or alteration, you agree to the following terms and conditions. These terms are designed to ensure clarity regarding our process, your property, and your rights as a customer.
1. Acceptance of Goods and Inspection
1.1. Inspection upon Acceptance: All items are accepted subject to inspection at the counter. Any visible defects, stains, or damage (such as tears, fading, or missing buttons) should be pointed out to our staff at the time of drop-off. 1.2. Care Label Compliance: We clean garments in accordance with the care label instructions provided by the manufacturer. If no care label is present, or if the item requires a cleaning process that conflicts with the label (e.g., stain removal), you will be required to sign a consent form detailing the potential risks. Verbal consent will be considered sufficient if a form is not signed. 1.3. Inherent Weakness: We cannot be held responsible for inherent weaknesses in the material or fabric that may result in damage (e.g., colour loss, shrinkage, pulls, or tears) during the cleaning process.
2. Stain Removal
2.1. No Guarantee: While we use professional techniques and high-quality products for stain removal, we do not guarantee that all stains can be completely removed. Attempts to fully remove a stubborn stain may result in damage to the fabric. 2.2. Spotting Before Cleaning: Stains are dealt with by professional spotting before the full cleaning process. You must inform our staff of any known stains at the time of drop-off to give us the best chance of successful removal.
3. Liability and Compensation
3.1. Damage or Loss: In the unlikely event that an item is damaged or lost while in our care, we will compensate you in accordance with the standard industry guidelines set forth by the Textile Services Association (TSA). 3.2. Compensation Limit: Our liability for damage or loss will not exceed ten (10) times the charge for cleaning the item, upon production of the original item receipt or any other proof of purchase. This industry standard reflects the limited cleaning cost relative to the purchase price of the garment. 3.3. Exclusions: We are not responsible for: * Items left in pockets (cash, keys, jewellery, etc.). * Damage to non-durable accessories (e.g., buttons, buckles, beads, sequins, or shoulder pads) that are unable to withstand the cleaning process. * Damage caused by sun fading or latent defects in the material that are exacerbated by the cleaning process (especially for curtains and household items).
4. Collection and Unclaimed Items
4.1. Timely Collection: Customers are required to collect their processed items within three (3) months of the drop-off date. 4.2. Unclaimed Items: We will not be liable for any items not collected after three (3) months. After this period, we reserve the right to dispose of, donate, or sell the uncollected garments to recover cleaning costs, at our discretion.
5. Garment Repairs and Alterations
5.1. Fitting Responsibility: You are responsible for ensuring the fit and necessary adjustments for repairs and alterations are accurate before the work is completed. 5.2. Post-Completion Liability: Once an alteration or repair job is completed and collected, we cannot be held responsible for issues related to sizing or fit.
6. Complaint Procedure
6.1. Notification Period: Any concerns or complaints regarding the quality of cleaning, damage, or missing items must be advised within forty-eight (48) hours of collection of the garment. 6.2. Resolution: We will do everything possible to resolve any problem or complaint to your satisfaction. The garment in question must be presented to our staff with the original receipt for inspection.
Please note: These Terms & Conditions are subject to change without prior notice. The prevailing terms at the time you drop off your items will apply. If you have any questions, please ask a member of our staff.